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I'm Anna Lishchynska. I create well-thought human-centered experiences and lead user experience team at Lalafo. Usually you'll find me at my desk developing Loyalty System and plunging into Growth and CX.
Work experience
Lalafo - AI powered C2C marketplace
Full-time
|
2 yrs 3 mos
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Kyiv, Ukraine
Lalafo is a C2C Marketplace in 5 countries with 3,9M MAU.
Lead Product Designer
Jan 2023-Present
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1 yr 1 mos
1) Accelerated designers' onboarding 3x times with a Design Knowledge Base.
2) Planned and managed Objective Key Results (OKRs) for a team of 3 product designers.
3) Expedited design and development by implementing a Design System with 850+ components, adhering to the latest Figma features.
Senior Product Designer | Monetisation Team
Jun 2022-Present
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1 yr 8 mos
1) Increased total revenue by 7% with Loyalty System.
2) Increased monthly revenue by 33% with In-app Loyalty offers comparing to 12% without Loyalty system.
3) Uplifted card payments by 23% with Wallet Auto-refill.
4) Achieved 64-96% Payment Approval Rate after payment systems redesign and implementing instructions (AVG 4,5% increase)
5) Created payment systems CSAT and Hotjar monitoring.
6) Enhanced business user engagement by introducing Business features resulting in a 70% adoption rate among businesses.
7) Collaborated in a team of Product Owner, Head of Customer Success, Chief Commercial Officer, Product Analyst, UX Writer, Researchers.
Middle Product Designer
Jun 2021-Jun 2022
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1 yr
1) Reduced the fraud rate by 15% through call verification in the registration flow.
2) Identified and established a Product-Market Fit for a charitable project at Lalafo Poland, attracting over 35,000 new users in the first year.
Curator of a UX Design Beginning course at Projector Institute
Contract
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Feb 2023 - Present
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1 yr
1) Successfully graduated 45 students across 3 enrollments.
2) Developed a methodology for planning webinars.
3) Achieved a 50% reduction in manual work through the implementation of Artificial Intelligence and a Knowledge Base.
4) Provided motivation and guidance to students during client projects, including Grape Studio, їzhakultura and UNICO.
UX Researcher & UI Designer, Planex
Contract
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Apr 2021 - Jun 2021
|
3 mos
1) I researched the market, did customer development, and created the IA for Planex. Afterward, I designed the app UI and tested it. And a landing page.
2) Planex has 21K downloads, and boasts a 4.5-star rating on the App Store from a total of 127 reviews.
UX / UI Designer, Peiko
Full-time
|
Jan 2020 - Jun 2021
|
1 yr 6 mos
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Kyiv, Ukraine
1) Significantly increased Myfinance website Monthly Active Users (MAU) from 500 to 3,500 through landing page redesign and product usability updates.
2) Enhanced Peiko's brand recognition through a website redesign.
3) Designed the Bitcoin Additional application, achieving over 1,000 downloads on Google Play within a year.
UX Researcher, Metinvest Digital
Internship
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Aug 2019 - Jan 2020
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6 mos
|
Kyiv, Ukraine
In Metinvest Digital I was an intern in an innovation team working on an MVP of a Knowledge Base and other intra-services. Open case study.

1) Facilitated workshop with Microsoft Ukraine.
2) Created MPV Knowledge base & HR tool for 80,000 employees in 25+ business units.
3) Conducted 30 in-depth interviews.
4) Conducted SaaS analysis.Synthesized over 250 user stories.
Education
Kyiv-Mohyla Business School
Nov 2023 - May 2024
|
Kyiv, Ukraine
School of Marketing

- Created Marketing Strategy
- In progress of studying Service, Branding, CRM and Communications.
Vytautas Magnus University
Sep 2017 - Jun 2021
|
Kaunas, Lithuania
Bachelor of Engineering - BE, Computer Science

- Focus on Business Informatics.
- Obtained a State grant to cover tuition expenses.
- Coursework focused on user research, usability testing, and human-computer interaction.
Certificates
Growth management
Nov 2023-Jan 2024
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Projector Institute
1) Created Growth model, Growth loop for Lalafo Loyalty System.
2) Ran A/B tests, created Taxonomy, Experiment tracker.
User onboarding
Sep 2023
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Projector Institute
Identified and mapped out the user journey, including Acquisition, Setup, Aha moment, Activation, and Retention stages, for an audiobook app.
Participative Design Research
Jul-Aug 2023
|
Projector Institute
1) Conducted UX research for Telemetr.io.
2) Collaborated with users through gamified participative workshops.
3) Synthesized research findings using the CJM, Value Proposition Canvas, and JTBD framework.
UX Design
Jul - Sep 2020
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Projector Institute
1) Conducted qualitative and quantitative research.
2) Co-authored a research-based prototype for Ask.fm.
Frontend development
Jun - Sep 2019
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Powercode
1) Learned HTML, CSS, JavaScript, React.
2) Built a website.